Terms of Service

1. Acceptance of Terms

By creating an account or using Plother ("the Service", "we", "us", "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, you may not use the Service. We reserve the right to update these Terms at any time; continued use after changes constitutes acceptance.

2. Description of Service

Plother is an AI-powered educational platform that provides personalized tutoring, interactive learning activities, homework assistance, spaced-repetition review, and a family management dashboard. The Service is delivered via web application and is intended solely for educational use within a family context.

3. Eligibility

You must be at least 18 years old and a parent or legal guardian to create a Plother account. The Service is designed for children between the ages of 4 and 15; children may only use Plother under a parent or guardian's account.

By registering, you represent and warrant that (a) you are at least 18 years of age, (b) you have the legal authority to consent on behalf of the child(ren) you add to your account, and (c) all information you provide is accurate and complete.

4. Account Responsibilities

5. COPPA — Parental Responsibility

Plother complies with the Children's Online Privacy Protection Act (COPPA 2025 Rule). As the parent or guardian, you are responsible for:

• Providing verifiable parental consent before your child begins using the Service
• Reviewing the data collected about your child (available in Settings → Data & Privacy)
• Revoking consent or requesting deletion of your child's data at any time
• Ensuring your child uses the platform in a manner consistent with these Terms

We never knowingly collect data from children without verified parental consent. See our Privacy Policy for full details on data practices.

6. Acceptable Use

You agree not to use the Service to:

• Upload content that is illegal, harmful, or offensive
• Attempt to circumvent safety filters or content moderation
• Share your account credentials with non-family members
• Use the Service for commercial purposes, resale, or redistribution
• Reverse-engineer, scrape, or interfere with the platform's infrastructure
• Submit false information about a child's age to bypass COPPA protections

Violations may result in immediate account suspension or termination without refund.

7. AI-Generated Content Disclaimer

Plother uses artificial intelligence to generate educational content, hints, explanations, and interactive activities. While we employ pedagogical guardrails and content moderation, AI-generated content may occasionally contain inaccuracies.

8. Subscription & Billing

Paid plans include a 14-day free trial. No credit card is charged during the trial period. Subscriptions auto-renew monthly unless cancelled before the renewal date.

Payments are processed by Stripe, a PCI-DSS-compliant payment processor. Plother does not store payment card information. Stripe's privacy practices are governed by their own terms.

9. Refund Policy

If you are not satisfied with a paid subscription, you may request a full refund within 7 days of the charge date by contacting legal@plother.app. Refunds requested after 7 days are evaluated on a case-by-case basis. Trial-period cancellations are never charged.

10. Limitation of Liability

To the fullest extent permitted by applicable law, Plother shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits or data loss, arising from your use of the Service.

Our total aggregate liability for any claim arising from these Terms or your use of the Service shall not exceed the amount you paid to Plother in the three months preceding the claim.

11. Termination

You may close your account at any time from Settings → Data & Privacy. Closing your account permanently deletes all associated child profiles and data, consistent with our data retention policy.

We reserve the right to suspend or terminate accounts that violate these Terms, with notice where reasonably practicable. In cases of serious violations (e.g., COPPA fraud, abuse), termination may be immediate.

12. Governing Law

These Terms are governed by the laws of the Province of Quebec, Canada, without regard to conflict of law principles. Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Quebec. Users in other jurisdictions may have additional rights under their local consumer protection laws.

13. Contact

For questions about these Terms, billing disputes, or legal notices: